Skill Up Solutions Australia Privacy Policy

This privacy policy explains how Skill Up Solutions Australia collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

Information We Collect

We may collect various types of personal information from you when you interact with our site or use our services. This includes information you provide directly to us, such as:

- Identity and contact details: Your name, email address, phone number, postal address, and other similar contact data.

- Professional and educational information: Your resume, cover letter, employment history, educational background, skills, career goals, and other information relevant to the services we provide (Interview Coaching, Mock Interview Sessions, Resume Writing, Cover Letter Assistance, Job Application Strategy Workshops, Career Counselling, Communication Skills Training).

- Payment information: Details required to process payments for our services, such as credit card details or bank account information (processed securely through third-party payment processors).

- Communications: Records of your correspondence with us, including inquiries and feedback.

- Usage data: Information about how you use our site, such as your IP address, browser type, operating system, pages viewed, duration of visits, and referring URLs. This information may be collected automatically using cookies and similar technologies.

How We Use Your Information

We use the personal information we collect for various purposes, including:

- To provide and deliver the services you request, including scheduling and conducting sessions, reviewing and preparing documents, and offering career advice.

- To process payments for services.

- To communicate with you about your account, our services, and updates.

- To improve and optimise our services and the user experience on our online platform.

- To respond to your inquiries and provide customer support.

- To comply with legal obligations and resolve disputes.

- For internal business purposes such as data analysis, research, and auditing.

Legal Basis for Processing (Relevant under GDPR)

If you are located in a jurisdiction where GDPR applies, we process your personal information based on the following legal grounds:

- Performance of a contract: Processing is necessary to provide the services you have requested.

- Consent: Where you have given us explicit consent to process your data for a specific purpose.

- Legal obligation: Processing is necessary to comply with a legal obligation.

- Legitimate interests: Processing is necessary for our legitimate interests, provided these are not overridden by your data protection rights.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you, such as payment processors, IT service providers, and professional consultants. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them. We may also disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or destroy it.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

- The right to access the personal information we hold about you.

- The right to request correction of inaccurate or incomplete personal information.

- The right to request erasure of your personal information under certain conditions.

- The right to restrict the processing of your personal information under certain conditions.

- The right to object to the processing of your personal information under certain conditions.

- The right to data portability (receiving your data in a structured, commonly used format).

- The right to withdraw consent at any time where processing is based on consent.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new privacy policy on this page or through other appropriate communication channels.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us via mail at our physical address:

Skill Up Solutions Australia
357 Collins Street,
Level 12, Suite 1205,
Melbourne, Victoria,
3000
Australia